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| Privacy Notice |
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Commitment to Privacy
Nutrimed is committed to protecting your privacy when collecting and handling your personal
information. Nutrimed respects your privacy and values your business.
Collection of Personal Information
Nutrimed only collects personal information necessary for us to carry out our
functions and activities such as:
- to supply you with goods or services that you have requested;
- to process your order made through our Web site, or by telephone, fax and mail;
- to provide you with information you have requested from us;
- to provide you with information regarding an order you have placed with us;
- to enable us to process and determine any request for a “Nutrimed account”;
- to provide you with information about special offers, new
products and services offered by Nutrimed;
- and to improve your shopping experience.
The types of personal information that Nutrimed collects generally includes
your name, telephone number, facsimile number, mailing address, delivery address, email address,
account details, and credit card details. Usually Nutrimed will collect personal
information directly from you. We may collect personal information when you
deal with Nutrimed over the telephone, when you send us correspondence (such
as letters, faxes and emails), when you register on our Web site, when you
submit
queries and other forms on our Web site and when you request a catalogue.
A cookie is a small text file created by the web server and stored on your
computer, it enables
your browser to open stored information at the server for your online
shopping at NUTRIMED.COM.AU The cookie also helps
us greet you personally
and keep track of the items in your shopping basket without taking extra time
to re-verify your password on each page. We do not use cookies to retrieve
or store personal information about you from your computer. Most Internet browsers
are pre-set to accept cookies. If you prefer not to receive cookies, you can
adjust your Internet browser to disable or to warn you when cookies are used.
By disabling cookies, you will not be able to participate in some of the online
features offered by Nutrimed. We recommend that you leave your cookies enabled,
otherwise you will not be able to shop with us online.
Our service provider makes a record of your visit to our Web site and logs
information from your browser including IP address the date and time of
your visit, the pages accessed, documents downloaded and the type of browser
used. This is done as a fraud prevention measure, to enable us to evaluate
our Web site usage and improve our online service. The information collected
is not linked back to individual users except, in the unlikely event of an
investigation, where a law enforcement agency may exercise a warrant to inspect
the service provider’s logs. In addition, when you use our online search
facility we collect information about what you are searching for. Nutrimed
uses that information to evaluate our service and determine if we are providing
the products and services you desire. The information collected is not linked
back to the individual.
When making a purchase from Nutrimed via our Web site, if you are an Australian
customer, and you would prefer not to enter your credit
card details though the internet, you may contact us after you submit your
online order to arrange one of the following alternative methods of payment:
providing us with your credit card details over the phone; faxing your credit
card details to us; mailing a cheque or money order to Nutrimed or paying via
Electronic Funds Transfer. Alternatively you may organise a pre-arranged account
with Nutrimed, the approval of which is at the discretion of Nutrimed, and
charge
your purchase
to a 30 day Nutrimed account.
Use and Disclosure of Personal Information
Nutrimed does not sell or rent your personal information
to any third party.
Nutrimed will use and disclose your personal information for the purpose of
our business as a wholesaler or other purposes related to that purpose such
as marketing and where you consent to such disclosure. Personal information
that
you submit to Nutrimed may be used and disclosed by Nutrimed to the extent
authorised by you or as reasonably required in connection with the operation
of our business
and in compliance with applicable laws.
Nutrimed may disclose personal information it collects to third party organisations
such as contractors who assist Nutrimed in the operation of its business and
to enable those contractors to perform functions on behalf of Nutrimed. For
example, your personal information may be supplied to mailing houses to enable
the delivery of our mail order catalogues to you. Personal information may
also be supplied to third parties to allow credit card payment authorisation,
marketing and promotions. Where information is disclosed to such third parties
we will prohibit the third party from using your personal information except
for the specific purpose for which we supply it.
If you submit an application for employment or otherwise participate in any
recruitment process undertaken by or on behalf of Nutrimed, we may (a) use personal
information about you (including any health or other sensitive information)
for the purposes of assessing your application for employment; and (b) retain
that information as part of our employment application records even if we do
not offer you employment; and (c) use that information (at our discretion)
in connection with other relevant employment opportunities which may arise
within Nutrimed from time to time.
Subscription to Receiving Email and Other Correspondence
The Nutrimed web site provides users with the opportunity to subscribe or unsubscribe
to the receiving of communications from us at the point where information
is
requested or by entering your unique "My Account" page. If you
have already submitted your registration information and granted your permission
to receive email correspondence you may also amend your preferences
by contacting our office at Nutrimed.
Nutrimed may also use your postal correspondence information you have supplied
to us to provide you with periodic mailings with information on events, new
releases, special offers and pre-publication specials. If you do not wish to
receive such mailings please advise us by contacting our office at Nutrimed.
Where we receive a request from you with respect to your privacy options as
noted above, we will use our reasonable efforts to delete the relevant personal
information from our records. However, we cannot guarantee that the information
has been deleted as there is a possibility that a residual copy of the information
will be maintained on a back-up system.
Anonymity
Wherever it is lawful and practicable to do so, Nutrimed will provide you with
the option of not identifying yourself when transacting with us. For example,
you may provide us with feedback via our online feedback form, or respond
to surveys or marketing activities without identifying yourself. However,
we require personal information concerning you to provide you with services
you have requested, to process your order, to verify your identity and to
deliver the goods you have requested.
Once you register with Nutrimed you cease to be anonymous.
Quality and Security of your Personal Information.
Your personal information is protected from misuse and loss and from unauthorised
access, modification or disclosure by a range of security measures including
computer network security systems, restricted access and building security
systems, firewalls, expert computer monitoring and passwords for checking
identity before disclosing information. Only authorised employees are permitted
to access your personal information. All employees must comply with our Privacy
Policy.
We will take reasonable steps to implement and maintain security precautions
and endeavour to prevent unauthorised access to, disclosure or use of submitted
information. However, as no data transmission over the Internet is 100% secure
Nutrimed is unable to guarantee that unauthorised access to submitted information
will not occur, either during transmission of that information or after we
receive that information.
Nutrimed takes reasonable steps to destroy or permanently de-identify any personal
information it no longer requires.
Your username and password enable Nutrimed to verify you are a
registered customer and to help us to ensure your personal information is kept
secure.
You are responsible for maintaining the secrecy of your username and
password. We do not disclose your password details via email or telephone other
than at the initial account setup. If you cannot remember
your password you will be required to send an email where a new
password will be automatically generated, you are advised to log in using that
new password and then immediately change or reset your own password.
You should sign out or close your browser once you have completed your online
shopping within our Web site to ensure others cannot access your personal information.
Links to other Sites
The Nutrimed Web site may contain links to Web sites of other companies and
organisations. Nutrimed is not responsible for the privacy practices or content
of such Web sites.
Nutrimed will take all reasonable steps to make sure that the personal information
it collects uses or discloses is accurate, complete and up-to-date. To assist
us to do this please provide us with the correct information at the time you
provide information to us and inform us if your details have changed.
Make sure you include sufficient information so that Nutrimed can identify
you. If you request that we amend personal information and we disagree with
you
about whether the information is accurate, complete and up-to-date, you may
request that we associate a statement with the record of information as to
your contrary view. We will take reasonable steps to comply with that request.
If we refuse to correct personal information we will provide you with a reason
for such denial. You acknowledge that certain information may be stored in
a form which does not readily permit location and modification of that information.
Changes to Privacy Policy
Nutrimed's information practices and Privacy Policy will be monitored and,
if necessary, revised from time to time. Nutrimed will notify you of any
amendments
to its Privacy Policy by posting an updated version on its Web site WWW.NUTRIMED.COM.AU
Complaint Process
Nutrimed is committed to dealing quickly and confidentially with any complaint
you make about your privacy in relation to the way Nutrimed collects, uses,
discloses, handles or holds your personal information. If you are concerned
that this Privacy Policy may have been breached or that your privacy may
have been compromised please write to the Privacy Officer at Nutrimed. | |
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